Mobile Complete

A simple and easy claims process, in-store or over the phone
A replacement mobile delivered the next working day
Expert Support 24/7, 365 days a year, for all your tech troubles

Your phone is more than just a way of making calls: it’s at the centre of your work, family and social life. That’s why it’s worth protecting your phone with our Mobile Complete insurance – the best way to defend your phone from anything life can throw at it.

Mobile Complete protects your phone from theft, loss and damage, including liquid damage. It doesn’t even matter if it’s out of warranty – with Mobile Complete, you’re still protected.

And when something does go wrong, we’ll make sure you’ve got a replacement mobile delivered the next working day following acceptance of your claim and payment before 5pm, so you can get on with your life with minimal disruption.

But we’re not just on hand for breakdowns. You’re also covered by our Expert Support – offering comprehensive technical support and advice, over the phone or in-store, whenever you need it.

In short, there’s no better way to protect yourself from all kind of mobile mishaps – see below for more info.

Independently rated 5 star

US Repairs Mobile Complete has a 5 star rating from Defaqto – the independent researcher of financial products. That means we have one of the highest-quality offerings in the market.

Our cover includes

Damage to your phone, including liquid damage that affects how the phone works
Theft & loss
Breakdown of your phone after the manufacturer’s or US Repair's warranty expires
Accessories costing up to $300 purchased from Carphone Warehouse that are stolen, lost or damaged at the same time as your phone
Worldwide cover
24/7 Expert Support and advice over the phone to help with setup, customisation & sync, consultation, data transfer and troubleshooting
Expert Support also in store at over 100 locations nationwide. Visit our US Repairs website to find a Service Centre near you
Remote assistance – our experts can connect straight to your smartphone to fix problems. Compatibility and functions are dependent on operating system, mobile and connection

Our cover doesn't include

Any claim for theft or loss that occurs whilst the user has deliberately left the phone unattended and unsecured
Any claim for theft from an unattended vehicle, unless the vehicle was locked and the phone concealed from view
The excess you need to pay towards any claim – although there's no excess on breakdown
Any claim when you haven't paid your premiums
Any claim for unauthorised use
Other exclusions & exceptions apply – see our full insurance terms and conditions here (PDF).

US Repairs is a trading name of The Carphone Warehouse Limited, which is authorised and regulated by the Financial Conduct Authority.

Our prices

from

$5

per month

For full pricing details, Terms & Conditions and more information about Mobile Complete, take a look through the PDF booklet below.

Mobile Complete (PDF)

How to buy

Online

You can buy Mobile Complete when purchasing your new phone online at Carphone Warehouse.

Carphone Warehouse

Over the phone

Bought a phone from Carphone Warehouse in the last 30 days? Call and select option one to add Mobile Complete.

(800) 381-8784

Mon–Fri: 8am to 10pm
Sat–Sun: 8am to 8pm

In-store

You can buy Mobile Complete insurance at any Carphone Warehouse store.

Store Locator

Existing customers

If you've already got Mobile Complete or another mobile insurance policy, you can view your policy details, make a claim online or contact us with any queries using the links below.

Need to get in touch about your insurance? Make your selection below and fill in the form – we'll do the rest.

General insurance queries

Mobile Expert Support queries

Cancel an insurance policy

Change payment details

Change personal details

Make a claim

Make a complaint

Other claims issues

Alternatively, you can reach us over the phone on (800) 381-8784.

T&Cs and policy details

Looking for your Plan's terms and conditions? Simply use the links below.